Returns & Refunds
STATOYS SHOP offers 30-day return policy.
We hope you like what you buy from us. However, if unfortunately, you have received a damaged or faulty item we will be happy to resolve this issue. Just contact us by e-mail within 30 working days of receiving the item so we can investigate this issue and deal with it quickly. Upon receiving the item, we will investigate it and if it is damaged or faulty then we can refund or exchange the item. If the item discontinued you can have a refund.
Returns of unwanted goods can be made within 30 days of receipt of the item. make sure that the item is in the same original condition as you received it with the original packaging, and that it has not been used Items will be inspected for faults or damages. The cost of posting the item back is the responsibility of the buyer and should be sent through a reliable method with proof of postage. We recommend that you obtain proof of postage from your post office as we cannot be held responsible for items which are lost or damaged. Faulty items will be tested for any fault and a refund will be given within 2 days of receipt. Thanks for your understanding.